Strategy Guides » Pursuing Process Excellence in Health Care
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Spiral-bound: 102 pages
Publisher: Great Systems; 2008
Author: Kevin McManus
ISBN: 0977953777
Sales Rank in Books: #3780935
Product Review
This 102 page workbook contains descriptions, examples, and exercises which focus on the high performance work practices of Malcolm Baldrige Quality Award recipients. It can be used as an initial assessment tool, to create a plan for overall work system improvement, or to conduct a high performance work pactices workshop.
